Frequently Asked Questions

• Where are you located?​

  • Raining Cookies built out a production facility in North Bend, WA. Our pick up location is located  at 6855 176th AVE NE #200 Redmond, WA. We do not currently have a retail location. Please only come by the kitchen on your agreed upon pick up day! 

• Do you have different flavors for the cookies? Or the frosting?

  • For a current list of our flavors, check out our Pricing tab! Flavors change seasonally. Our frosting is vanilla flavored.

• What is the pricing?

  • Custom Dozens start at $60 per dozen. Price increases with added decorations (airbrushing, additional colors, layering, painting, etx). Check out our Pricing tab for more information!

• How far in advance should we order?

  • Please give at least 2 weeks notice when ordering for an event. ​Summer and holiday months are busier- we recommend 4 weeks notice starting in June. 

• How do I reserve my date?

  • Your date is reserved once the invoice is paid. If you are considering a date but are in the early stages of planning, we can hold a date for you for a non-refundable $75 hold fee (will be reduced from your final invoice). 

• Are your cookies homemade?

  • ​All cookies are handmade from scratch, using the highest quality ingredients, and local ingredients when possible. 

• Do you have gluten-free or vegan options?

  • Yes! We offer our signature flavors in gluten free options.​ Vegan option coming soon! 

• Where can we find your product?

  • Raining Cookies can be found at local markets. Stay tuned for additional locations!

• Do you ship?

  • ​Yes, Raining Cookies ships! Please note that while we do our best to protect your cookies from harm, once your order has been shipped, we are no longer responsible for any harm that may come to your package. No refunds will be given for broken cookies.  

• Can I freeze my cookies?

  • Absolutely! If you need to freeze your cookies, we recommend placing them in a ziplock freezer bag, then placing in a rubbermaid container or something airtight. The cookies can freeze up to 3 months. When you are ready to enjoy your cookies, take them out of the freezer and thaw them in their container until they are at room temperature. Do not take out of the container before they come to room temp; this could cause condensation which could harm the design.